Al-Futtaim Trading Company L.L.C trading as Marks and Spencer PLC or M&S, or any subsidiaries and affiliates of the Al-Futtaim Group (collectively “Al-Futtaim”, “we”, “our”, “us”) maintains this mobile application (the “App”). This includes all the App’s information, communication, software, scripting, photos, texts, videos, graphics, music, sounds, images, other materials and services (collectively ‘Content’). Our Content is provided as a form of convenience for its mobile visitors, customers, employees and the public (collectively “user”, “users”, “you”, “your”, “yours”).
Maintaining the security of your data is a priority at M&S, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. M&S is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies to personal data collected via the M&S App (the “App”) aimed at customers in Singapore whether, you use your mobile device or via online, provides you with information about:
M&S uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest M&S offers.
If you have consented to receive marketing communications from us, your personal contact details and information about your transactions on this App will be shared by M&S with Al-Futtaim Group for marketing purposes and customer research and analysis.
M&S and Al-Futtaim Group aim to update you about products & services which are of interest and relevance to you as an individual.
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
M&S only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to M&S and to you, and for no other purposes.
Aside from our service providers, M&S will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years from the last active transaction date from your account.
M&S may collect the following information about you:
Our App is not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an account on our App, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
You have the right to request for the deletion of your personal data, particularly where we are no longer legally required to store them. To do this, please send an email to email@example.com.
M&S is committed to keeping your personal data safe and secure.
Our security measures include: -
M&S will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from M&S asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to M&S and more generally –
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
We are required to set out the legal basis for our ‘processing’ of personal data.
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M&S collects and uses customers’ personal data because is it necessary for:
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of M&S, including –
If you have any questions about how M&S uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
When contacting us, please remember to quote your name and contact details along with any M&S account number or correspondence reference you may have.